Privacy Policy
At Gylde, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dating platform and services.
1. Information We Collect
Information You Provide
When you create an account and use Gylde, you may provide us with:
- Account Information: Name, email address, phone number, date of birth, and password
- Profile Information: Photos, bio, gender identity, location, occupation, education, lifestyle preferences, and relationship goals
- Verification Data: Government-issued ID and selfie photos for identity verification
- Communication Data: Messages, chat history, and interactions with other users
- Payment Information: Credit card details, billing address (processed securely via Stripe)
- Support Requests: Information you provide when contacting customer support
Information Collected Automatically
When you use our platform, we automatically collect:
- Device Information: Device type, operating system, browser type, and unique device identifiers
- Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns
- Location Data: Approximate location based on IP address; precise location only with your consent
- Log Data: IP address, access times, and referring URLs
2. How We Use Your Information
We use your information to:
- Provide Services: Create and manage your account, display your profile, and facilitate matches
- Improve Matching: Use your preferences and behavior to suggest compatible profiles
- Enable Communication: Allow messaging between matched users
- Ensure Safety: Verify identities, detect fraud, and enforce community guidelines
- Process Payments: Handle subscription billing and transactions
- Provide Support: Respond to inquiries and resolve issues
- Send Notifications: Communicate about matches, messages, and platform updates
- Improve Our Service: Analyze usage patterns to enhance features and user experience
- Legal Compliance: Meet legal obligations and protect our rights
3. Information Sharing and Disclosure
With Other Users
Your profile information (name, photos, bio, preferences) is visible to other users based on your privacy settings. Private photos require explicit access approval.
With Service Providers
We share data with trusted third parties who help us operate our platform:
- Stripe: Payment processing
- Veriff: Identity verification
- Firebase/Google Cloud: Hosting and infrastructure
- Twilio: Virtual phone number services (Premium members)
- OpenAI: AI-powered features (with anonymized data)
Legal Requirements
We may disclose information when required by law, court order, or to protect safety and rights.
Business Transfers
In the event of a merger, acquisition, or sale, your information may be transferred to the new entity.
We Never Sell Your Data
We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption in transit (TLS/SSL) and at rest
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your data
- Objection: Object to certain types of processing
- Withdraw Consent: Revoke previously given consent
To exercise these rights, contact us at privacy@gylde.com or use the settings in your account.
California Residents (CCPA)
California residents have additional rights under the CCPA, including the right to know what personal information we collect and the right to opt-out of the sale of personal information (though we do not sell personal data).
European Residents (GDPR)
If you are in the European Economic Area, you have rights under the GDPR. Our legal basis for processing includes consent, contract performance, and legitimate interests.
6. Data Retention
We retain your information for as long as:
- Your account is active
- Needed to provide services to you
- Required by legal obligations
- Necessary to resolve disputes or enforce agreements
When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.
8. Third-Party Services
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.
9. Children's Privacy
Gylde is intended for users 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If we discover that a child under 18 has provided us with personal information, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of Gylde after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at:
Gylde Privacy Team
Email: privacy@gylde.com